Customer Care
Returns & Exchange
Your satisfaction is our priority. Easy returns and exchanges within 7 days.
Return Policy
We accept returns within 7 days of delivery. Items must be unused, unwashed, and in original condition with all tags attached.
Eligible for Return:
- ✓ Defective or damaged products
- ✓ Wrong item delivered
- ✓ Size or fit issues
- ✓ Product not as described
Non-Returnable Items
- • Custom or made-to-order items
- • Items purchased during final sale or clearance
- • Products with missing tags or packaging
- • Used, altered, or washed items
- • Intimate wear and innerwear
- • Products damaged due to misuse
Exchange Policy
We offer exchanges for size or color variations within 7 days of delivery, subject to availability.
- • Exchanges are subject to product availability
- • Only one exchange per order is allowed
- • No exchange on sale or discounted items
- • Returned product must be in original condition
How to Initiate a Return
Contact Us
Email us at thedhaagatales@gmail.com or WhatsApp +91 8860320586 with your order number and reason for return.
Get Approval
Our team will review your request and provide return authorization within 24 hours.
Pack the Item
Securely pack the product with all tags, labels, and original packaging.
Ship the Product
We'll arrange a pickup or provide you with a return shipping label.
Refund Process
Once we receive and inspect your returned item, we will process your refund.
- • Refunds are initiated within 5-7 business days of receiving the returned item
- • The amount will be credited to the original payment method
- • Bank processing may take additional 5-7 business days
- • Shipping charges are non-refundable unless the product is defective
- • You will receive an email confirmation once the refund is processed
Return Shipping Charges
Defective/Wrong Item
We bear the return shipping cost
Customer Request
Customer bears the return shipping cost
Need Assistance?
Our customer care team is here to help with your returns and exchanges.